You can assign chats to defined responsible groups for incoming messages. Doing so will foster ownership of tasks in your hotel and allow efficient daily management by reducing clutter in chat inboxes.
❗This article explains how to set up chat recipient groups, to learn how to assign chats to groups or specific users, please refer to this article.
Setting Up Chat recipient groups
💡 Only admins can access and manage the Chat. Before setting up groups, make sure that the group members have been added as staff users with the admin status.
Step 1: Go to Hotel Settings/Users groups
Step 2: Scroll down to the Chat recipients groups section
You will see a list of current groups, along with information such as the group’s creation date, the number of members, and a usage count (the number of times the group has been assigned to chats).
From here, you can either edit or delete existing groups or add a new group.
Step 3: Create a New Group by clicking the "Add New Group" button
Step 4: Enter the group’s name and click save
Enter a clear and specific group name (e.g., "Front Office" or "F&B") so it's easy to identify in the day-to-day management.
Step 5: Add group members
❗Only admin users can be added to a group.
Select users from the drop-down menu and click "Add" to assign members to the group. you can add as many as necessary. After adding members, click "Save" to confirm your changes.
