To keep you informed, a blue dot will appear next to the Chat field in your MSSNGR menu whenever there is a new or unread chat message. This visual cue ensures that you never miss important communications.

Once a conversation is closed, the blue dot will disappear, indicating that you have read and addressed all messages in that thread.

Additionally, we’ve introduced a new notification sound to alert you of incoming messages.

Once you mark a conversation as "unread", the blue dot will appear again, reminding you that you have an open conversation.

Our chat feature allows for the creation of recipient groups, enabling effective communication among team members.

With this feature you can now assign Chat messages to specific departments of your Hotel (e.g. Spa, Front desk, etc.).

A key aspect of this feature is the ability to assign a “responsible user” for each chat. This user will receive notifications related to that conversation. If you are not designated as the responsible person, those messages will not clutter your inbox. However, you can still access all messages by clicking the “open/closed” option in the dropdown menu, which provides visibility into messages assigned to other staff members.

Furthermore, you can easily identify if a message is directed to you or a colleague. You’ll also be able to see whether your colleagues are currently online, facilitating timely responses.

Enhancing the chat experience, our platform allows you to respond with specific linked activities directly within the chat. This makes communication and navigation easier for both the person asking a question and the person providing an answer.

To ensure you send relevant information, you can filter attachments by interest. This feature enables you to share precisely the information your guests are seeking without the need for lengthy explanations about where to find it.

At the usual "Links & QR Codes" menu bar you will now also find all the relevant links and QR codes for the chat:
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