Apple requires all publishers of an iOS App to publish under their own account. This rule is in effect since September 2018 (Please note: This is not required for the Android version of your app.)

Unfortunately, we are not able and not allowed to set up the Apple App Store account in your name. Apple requires you to apply for the account yourself.


If you buy the app for a third party, this party needs to enroll for the Apple App Store Account itself. Apple does not allow for applying on behalf of another company.

Please note that it will take about 30 minutes to finish the account creation. However, as you'll need Apple to review the information, the whole process can take several days to finish. Once your account is available, we need to coordinate for some settings.

Please follow these steps to set up an account with Apple.

1 Enable an Apple ID with two-factor authentication on an iOS device

2 Find out your DUNS number

3 Enroll in Apple Developer Program

4 Grant Hotel MSSNGR access to the Apple App Store account


The to dos are explained in detail in this document, please scroll down.

1 Enable an Apple ID with two-factor authentication with an iOS device

We are happy to explain how to do this on a Mac. Please contact us.

1.1 Register for an Apple ID

We strongly advise using a shared company Apple ID for enrollment instead of a personal one.

  • If you already have a company Apple ID, please use it.
  • If you don’t have an Apple ID, create one at Apple's website.
  • Store your login credentials securely as you'll be required to log in from time to time

1.2 Enable Two-factor authentication (2FA)

If you already have a company Apple ID, most likely 2FA is enabled already. In doubt, check your setting as follows:

How can I find out if I already have enabled 2FA?

  • You can check your security settings by signing into iCloud on an iOS device with the Apple ID that you use for your new account.
  • If 2FA is switched off, enable it by turning it on as follows:

If you're using iOS 10.3 or later:

  1. Go to Settings > [your name] > Password & Security. 
  2. Tap Turn On Two-Factor Authentication.
  3. Tap Continue.

If you're using iOS 10.2 or earlier:

  1. Go to Settings > iCloud. 
  2. Tap your Apple ID > Password & Security. 
  3. Tap Turn On Two-Factor Authentication.
  4. Tap Continue.

How can I enable 2FA on an iOS device on which a different Apple ID is already used?

  • Sign out  with your old Apple ID out of iCloud on your iOS device at Settings > iCloud > Sign Out. Sign in to iCloud on your device with your new Apple ID.
  • Then proceed as indicated above.

2 Find out your DUNS number

The DUNS (Data Universal Numbering System) is a registration number to identify companies and organizations.

  • In doubt of your DUNS number, please look up your DUNS number on the DUNS website.
  • If your company does not have a DUNS number yet, you can apply for on their application website. This will take approximately 14 days to be issued.

3 Enroll in Apple Developer Program

  • Enroll to the Apple Developer Program Apple's Developer Program website.
  • Make sure to have the following information at hand:
  • Apple ID with 2FA enabled
  • DUNS number
  • Your contact data (You have to be an employee of the applying company.)
  • Landline telephone number for the verification call
  • A valid credit card to pay for the annual fee of USD 99

Apple will call you 1-2 days after the enrollment on your landline to confirm your application.

These are typical questions, they might ask you to confirm your request:

  • Did you request the account?
  • Are you an employee of your organization?
  • Do you have the rights from your company to request the enrollment?
  • What do you need the account for? => You want to publish an app for your guests.
  • If you miss the call, Apple will send you an email allowing you to request a new call.

4 Grant Hotel MSSNGR access to the Apple App Store account

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