STEP 1: Create a pinboard user
- open your app, and log into a hotel
- go to More > Settings > Pinboard Profile
- add the mail address of your admin account, as well as the desired display name
Now you can anwer to messages from the app.
STEP 2: Connect to you admin user
- open the admin interface
- then go to Pinboard > Users
- find your mail address, and click on the tool symbol
- click on the button "Promote to pinboard admin"
With this step your admin user is connected to the pinboard user, and you can answer to messages directly from the admin interface.