This article covers key factors in choosing a guest communication champion and outlines their main responsibilities.
For a clearer picture of their role, the list below states the duties they need to be ready for.
The champion...
1. ... is fully responsible for the Hotel MSSNGR project across all areas.
2. ... is responsive and will make sure that the project is moving forward.
3. ... knows the Hotel MSSNGR backoffice and how to manage the different channels (app, Digital Signage for screens, Carbon for PDF generation...).
4. ... is the person to optimize guest communication processes to leverage the benefits of Hotel MSSNGR
5. ...is the contact person to the team at Hotel MSSNGR: the set-up and styling of the app, the onboarding of your staff, and the roll-out to your guests.
Once, everything is set-up, the champion will stay in close contact to discuss questions and solve problems.
6. ... is the go-to person for your staff if they have questions about the app and other guest communication channels. The champion will make sure to onboard other staff in your hotel to enable them to use Hotel MSSNGR.
7. ... will talk to guests and collect feedback to improve guest communication.
8. ... will regularly check on the analytics to understand the usage.
9. ... will promote the app to increase usage.
💡 In summary: You need a strong champion in your hotel who is dedicated to guest communication with Hotel MSSNGR. 💡