The detailed features available may vary slightly depending on the PMS being used.
Digital Front Office (Reception tablets)
With the Digital front office, you can digitize your check-in and check-out process at reception.
Instead of handing out guest registration cards and invoice previews, you can present these digitally on a tablet.
Getting Started
Purchase tablets of your choice (Android or iOS).
Check our Kiosk Mode instructions for iOS tablets to learn how to enable the Kiosk Mode.
Check-in assistance
When a guest arrives at reception, the staff member selects the respective reservation from the list of today's arrivals.
The latest reservation and profile data is fetched from the PMS in real time.
Now the guest can review and correct personal data on the tablet, saving the need to print out a registration card, let it be filled by the guests and then transmit the information back to the PMS.
A digital registration card is generated and can be either stored in our system or sent via email.
The final checkin is then done on the PMS
Check out Assistance
Upon check out, Hotel MSSNGR can present an invoice preview to the guests where they can review the purchases made on site
If several folios are set up in the PMS, a selection screen is shown to control which invoices are shown to the guest
The guests review the invoice and remarks if they need changes to addresses or if some positions are incorrect
The changes need to be made in the PMS then.
The checkout is also done in the PMS.
Pre Check-In and invoice view on guest devices
On guest devices, you can offer a pre check-in prior to arrival.
You can send guests an invite to fill out the form in your pre arrival / welcome mail. You'll find the link format in the Admin area, it is in the format of
https://app-name.m.hotel-mssngr.com/hotel-name/guest_journey/checkin/last name/res_no. The form can be either filled in a web browser or on your native app.The guests can see a summary of their reservation (room type, arrival and departures dates) and review and edit all their personal information, decreasing the time needed at reception upon check in.
During the guest's stay and/or on the departure day, they can see their consumed items and preview their invoice.
Summary of available fields for PMS sync
The following fields are generally available to be read and written to the PMS. You can select any of these fields to be shown or hidden from the guest facing forms.
Field name | Scope |
Salutation | Guest 1 |
Gender | Guest 1 |
First name | Guest 1 |
Last name | Guest 1 |
Guest 1 | |
Mobile number | Guest 1 |
Guest address 1 | Guest 1 |
Guest ZIP | Guest 1 |
Guest city | Guest 1 |
Guest country | Guest 1 |
home address matches billing address | (internal, enables billing address entry) |
Company name | Billing address |
Street name and house number | Billing address |
Postcode | Billing address |
City | Billing address |
Country | Billing address |
Date of birth | Guest 1 |
Nationality | Guest 1 |
Language | Guest 1 |
Passport number | Guest 1 |
Document type | Guest 1 |
Car license plate | Guest 1 |
Allow marketing mails | Guest 1 |
Salutation | Additional guest |
First name | Additional guest |
Last name | Additional guest |
Date of birth | Additional guest |
Nationality | Additional guest |
Language | Additional guest |
Passport number | Additional guest |
Document type | Additional guest |
Additional features with a deeper 3rd-party integration
Payment
Check-in
If payment is configured, you can offer guests to pay their room rates on their devices, removing the need to pay at reception
Check-out
If payment is configured, your guests can pay their final room bill and skip check-out at reception.
Doorlocks
If you have a door lock provider and payment integrated, you can generate room keys on the guests' devices or offer them from a key card dispenser in the lobby, fully removing the need to see reception
Kiosk System
If you have payment and door locks integrated, you can also offer a Kiosk system in the lobby to fully automate check-in and check-out procedures.
